Yes and no. Telehealth is a great option to increase access to care and make participation in therapy easier and more flexible, but it isn’t ideal for every client and every situation.

Tips for a successful telehealth session:

-Be sure you are in a private location with good internet connectivity.  The more emotionally safe your location feels to you, the better.

-Wearing headphones can increase the confidentiality of your session and often reduce background noise, distractions, echos, etc.

-If you live with other people who will be around during your appointment, notify them that you will be unavailable during your session time.

-Put your phone or other electronic devices on Do Not Disturb.

-Bring something to drink, a snack, comfort items, fidgets, tissues, paper & pen....whatever you think will make you more comfortable in your session.

-Treat your virtual appointment like you would an in-person appointment; arrive a few minutes early to collect your thoughts and give yourself a few minutes afterwards to reintegrate into your day.

Email, text messaging, or Simple Practice Client Portal messages are the quickest ways to reach me and get a timely response. If you prefer a phone call, we can find a shared time to chat!

Yes! caitlinlyonlicsw.clientsecure.me is the address for my Client Portal through Simple Practice. You’ll have the option to schedule your initial consultation, intake appointment, or clinical supervision/consultation as a new client.

A computer with webcam/microphone/speakers, a smartphone, or tablet with internet connectivity for audio/video sessions. I typically use Simple Practice for my sessions, but in the event that it does not work or is not a good fit, I also have Zoom Professional and Sessions Health. I have a limited number of phone/audio only sessions available which are reimbursable by some insurances.

I am not currently enrolled with any state Medicaid programs.

I am not currently enrolled in any Medicare Advantage Plans. I am a traditional Medicare Part B provider and can typically accept secondary insurances that pay your coinsurance, except in the case of state Medicaid plans.

Telehealth services are considered healthcare delivered to the location where the client is, and I need to be licensed in the state you are located in to be permitted to provide services. I’m currently licensed or otherwise able to practice in West Virginia, Virginia, South Carolina, & Florida.

Yes, I have a limited number of pro bono and sliding scale/reduced fee sessions. Please contact me about availability if you are in need; we may be able to negotiate a fair rate for your services that is reevaluated every 6 or 12 months.

Your deductible is the amount you need to pay out-of-pocket for therapy (and other medical care) each year before your insurance starts covering sessions. This is typically between $100-$200 per session for the insurances I am in network with, which is what you would owe until you hit the deductible threshold. Deductibles are often $1,000-$5,000, depending on your insurance plan, but not all plans include deductibles.

Your copayment is the amount your insurance company expects you to pay for your medical appointments.

Sometimes therapy is the same as your PCP copayment, and sometimes it is considered a specialist copayment amount. Copays are typically between $15-$50 per session, depending on your insurance plan. This amount does not change based on the length of your session.

Coinsurance means that your payment amount due per session is a percentage of the contractual amount insurance is willing to reimburse, so for example if your insurance contract allows $200/hour and your copayment is 20%, you would owe $40 per session. This amount would fluctuate based on the length of your session and between intake and regular sessions.

Yes! Simple Practice offers a secure way for me to accept credit card payments, and I can also accept payments from HSA or FSA cards.